Shipping policy
Shipping Policy
Order Processing
Orders are typically processed and prepared for shipment within 1–3 business days after payment has been confirmed. Business days do not include weekends or statutory holidays.
During periods of unusually high order volume, product launches, or holidays, processing may take slightly longer. If a significant delay affects your order, we will make reasonable efforts to contact you.
Shipping Destinations
Vaultor currently ships to customers within Canada and the United States.
Available shipping methods, rates, and estimated delivery times are displayed at checkout based on the destination and order.
Tracking
When tracking is available for your selected shipping service, tracking information will be provided after your order has been shipped. Please allow time for the carrier to register and update the tracking information.
Delivery Times
Delivery estimates provided at checkout or by the shipping carrier are estimates and are separate from our 1–3 business-day processing time. Once an order has been transferred to the carrier, delivery times may be affected by weather, service disruptions, customs processing, or other circumstances outside Vaultor’s reasonable control.
United States Orders & Customs
Orders shipped from Canada to the United States may be subject to customs processing and applicable import duties, taxes, tariffs, brokerage fees, or other charges. Unless otherwise stated at checkout, any such charges imposed by authorities or carriers are the responsibility of the recipient.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping information, contact us immediately at ShopVaultor@gmail.com.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
High-Value Collectibles
Because Vaultor sells collectible products that may have significant value, certain orders may require additional shipping protection, tracking, insurance, or signature confirmation at our discretion.
Lost, Damaged, or Incorrect Shipments
Please inspect your order upon delivery. If an order arrives damaged, contains an incorrect item, or you believe there is another shipping-related issue, contact ShopVaultor@gmail.com as soon as possible with your order number, a description of the issue, and clear photographs of the product and shipping packaging.
We will review the circumstances and work toward an appropriate resolution in accordance with our Return and Refund Policy and applicable law.
Contact
For questions regarding shipping or an existing order, contact us at ShopVaultor@gmail.com