Refund policy

Returns & Refunds

Due to the collectible nature of our products and fluctuations in market value, all sales are generally final. Vaultor does not accept returns, refunds, or exchanges due to change of mind, changes in market value, price fluctuations after purchase, or an item being available elsewhere at a different price.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your order arrives damaged, you receive the wrong item, or there is another issue with your order, contact us as soon as possible at shopvaultor@gmail.com.

Please include your order number, a description of the issue, and clear photographs of the item and its shipping packaging. We will review the situation and work with you toward an appropriate resolution.

Sealed Products

The condition of factory seals, shrink wrap, packaging, and other visible characteristics will be represented as accurately as reasonably possible in our product listings. Minor manufacturing variations or imperfections that are typical of sealed collectible products may not constitute damage or a defect.

Once a sealed product has been opened, unwrapped, or otherwise altered from the condition in which it was received, it cannot be returned except where required by applicable law.

Graded Cards & Singles

Graded cards and individual trading cards are sold based on the item and condition represented in the listing. For professionally graded cards, the grade assigned by the third-party grading company is not a grade or condition guarantee made independently by Vaultor.

Returns or refunds are not accepted because a customer disagrees with a third-party grade, expects a different future grade or value, or because the item’s market value changes after purchase.

Order Cancellations

If you need to request a cancellation, contact us as soon as possible. We cannot guarantee that an order can be cancelled once it has been processed or shipped.

Refunds for Approved Claims

If a refund is approved, it will generally be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Consumer Rights

Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable consumer protection laws.

Contact

Questions regarding this policy or an issue with an order can be sent to shopvaultor@gmail.com.